Group: if the lesson goes ahead, a student absence does not normally result in a refund. We share materials for self-study and assess exceptional circumstances individually.
Pair or one-to-one: reschedule without a fee by notifying us at least 24 hours before the lesson (Poland time). A later cancellation or no-show is chargeable if the teacher was ready to teach, subject to statutory consumer rights.
If Emma cancels, you choose an agreed alternative lesson or a refund for the undelivered class. Credit towards a later period requires your consent.
You may end a paid period early. We settle lessons already due and refund the unused prepayment within 14 days. No termination penalty and no retroactive removal of the agreed discount.